The terms & conditions covers the following topics:
- Food & Drink
- Pet Policy
- Alarm Testing
Early check-in or check-out – We will do our best to accommodate any requests which will be subject to availability on the day. Should you wish to guarantee your early check-in, we recommend booking from the night prior. Our guest-services team will be able to assist with any enquiries.
Minimum Age for Check-in – Guests must be 18 years of age to check-in to the hotel.
Rates Policy – Please refer to individual rate details.
Service Charge – From 14th August, rates are subject to a discretionary 5% service charge.
Child Policy- Baby cots are complimentary and are subject to availability. Selected room categories include a spacious sofa bed, and we offer interconnecting rooms configuration. Rollaway beds are not available.
Airport Shuttle – Please contact our Concierge Team to arrange for limousine service at special rates.
Parking Fee and Valet Parking, For nearby parking locations, please contact our Concierge Team. Valet parking can be organised at £85 per 24 hours in a secure car park. Please speak with our Concierge team in advance to arrange this service.
Payment Types -The hotel accepts Cash, Visa, Mastercard, and American Express. All reservations and incidentals must be guaranteed by credit card. Guarantee/Deposit policies may vary by rate, please check individual rates for specific guarantee/deposit policy. For pre-paid reservations the same credit card used must be presented at check-in. Preauthorisation will be taken on your credit card at check-in to cover room and incidental costs.
Accessibility – The hotel has step free access, accessible-friendly guestrooms and restrooms, and lift access on every floor.
Smoking -All areas of the hotel are non-smoking including use of e-cigarettes and vapes. Any evidence of this policy being breached will result in a £200 deep cleaning fee being applied to the bill on departure.
Cancellation Policy – Reservations must be cancelled by 3pm (local time) 1 day prior to arrival date to avoid a penalty of 1 night’s stay including taxes. Cancellation policy may vary by rate, please refer to your room confirmation email for specific cancellation policy. A no-show fee of 1 night’s stay will apply.
We hold the right to validate the payment at the time of booking and the reservation and the booking can be cancelled if reservation is not validated.
Damages – You will be charged for any damage caused by you to any Company property or any additional cleaning required as a result of your actions during your stay at the Hotel
FOOD & DRINK
Children dining policy –Children of all ages are welcome, however; we kindly ask if you are visiting with a pram please let us know in advance as space can be limited.
For non-residents, we apply a two hour seating rule in Nobu Lounge.
FOOD & DRINK CANCELLATION POLICY
A Credit Card is required to secure each booking. A cancellation charge applies if the booking is cancelled less than 24 hours in advance, or if guests fail to arrive. For reservations of 7 to 12 guests, the deposit will be non-refundable if the booking is cancelled less than 72 hours in advance, or if guests fail to arrive. Please refer to the cancellation policy of your booking.
A 12.5% discretionary service charge will be added to your bill.
For the comfort and safety of both our guests and their pets, we kindly request that you take note of the terms and conditions below during your stay with us:
· A single fee of £40 for a hypoallergenic cleaning will be charged for the duration of your stay.
· There are no restrictions in terms of weight or height.
· Pets will always need to be on a lead in public areas.
· Pets are allowed on the Terrace and in The Lounge.
· Pets are not allowed in Nobu Restaurant or the Nobu Bar.
· Pets are not allowed to be left alone in the rooms without their owners.
· Nobu London Portman Square will not be held responsible for your pet’s welfare whilst staying at the hotel, or for any third-party services as booked by the guest, or through our Concierge.
We work closely together with FuturePlus. FuturePlus is a sustainability and ESG management and reporting platform that makes managing social and environmental impact accessible, affordable, achievable and trackable for every business, not just the 1%.
FuturePlus qualifies a company’s sustainability achievements before quantifying and translating them into a realistic and trackable action plan.
Its indicators, made up of 200-300 questions, educate companies and business leaders to take practical, incremental steps towards sustainability by focusing on five themes: Climate, Economic, Diversity & Inclusion, Social and Environment. Its indicators align with all 17 of the UN’s Sustainable Development Goals. Based in London, U.K., FuturePlus has gained hockey stick growth. Its workforce is 66% female (compared to Deloitte’s global benchmark of 33% in tech companies). www.future-plus.co.uk
All images and videos taken by guests are allowed free of charge so long as the images and videos are used for personal, non-commercial purpose. All photographs and video should be taken from public viewing areas, and must be taken with a hand-held camera or phone (non-professional equipment) and not be considered disruptive in anyway. Any external lighting requires prior approval. The determination of the above is purely by the hotels discretion, and permission may be retracted at any time.
We take the privacy of our guests very seriously and any requests for professional photography and videography should be directed to our guest services team.
Nobu Hotel London Portman Square is committed to ensuring that persons with disabilities have access to goods, services, privileges, advantages, and accommodations.
Every Monday at 10:30am, we conduct a weekly fire alarm test as part of mandatory Health & Safety regulations.
The alarm will fully activate and sound continuously for a short period of time, indicating the start of our fire test. During this time the fire doors around the hotel will automatically close and all lifts will return to the ground floor where they will remain stationary. There is no need to take any action. Should you have any concerns during the test, please feel free to contact our team who will be more than happy to assist.
In the event of a real emergency, you will be notified and directed to exit the building in accordance with the evacuation instructions located inside your bedroom.